



Let customers speak for us
FAQs
Do I need to upload a new photo to get my upgrade?
No, you don't need to do anything. We'll use your existing colour analysis to create your upgraded materials. Your colours stay the same—you're just getting more guidance on how to use them.
Will my original bundle materials still work?
Absolutely. Your upgrade builds on what you already have—it doesn't replace it. Think of it as adding more depth and detail to your existing colour knowledge.
Will I get a new link for my upgraded materials?
No, and that's the beauty of it. We add the upgraded content directly to your existing link—the same one you already have. Everything stays organized in one place, so you won't need to juggle multiple reports or wonder which version is current.
When will I receive my upgraded materials?
Your upgraded Styling Guide will arrive within 3 business days, though we usually deliver earlier. Physical stickers ship shortly after and typically arrive within a week, depending on your location.
Do I get extra stickers with my upgrade?
Yes! Every upgrade includes one additional Colour Compass sticker, so you'll have extras to keep in different bags, wallets, or wardrobes.
Can I return my upgrade?
Upgrades aren't eligible for returns. Since you've already gone through the vibe check process with your original bundle and decided these colours work for you, an upgrade simply gives you more ways to use those same colours.
What's in the Hair, Makeup & Accessories Colour Card?
A separate digital reference showing your best lipstick shades, hair colours that harmonise with your palette, jewellery metals, and accessories. Perfect for salon appointments and makeup shopping. It's included only in the Premium Colour Bundle.
Will this help me shop for prints and patterns?
Yes, if you originally got the Essential Bundle, any upgrade - to the Core or the Premium Bundles - will give you the information you need to make great choices when it comes to prints and patterns.
I'm thinking of going grey. Does this include guidance for that?
The Premium Colour Bundle includes specific strategies for transitioning to grey that will complement your natural colouring beautifully.
What about jewellery? I never know what metals suit me.
The Premium Colour Bundle includes exactly which metals (gold, silver, rose gold, etc.) and which gemstones are in harmony with your natural beauty.


